SK Custom Jewelry stands behind the quality of our products and offer a complimentary 2 years warranty on all handmade and custom jewelry purchased through us directly or our website.

The SK Custom Jewelry Manufacturing Warranty is effective from the date of purchase, only for SK Custom Jewelry purchases, and it is non-transferrable.

We offer benefits like polishing, prong tightening, chain repairs and steam cleaning - all 100% covered for 2 years from the date of order delivery. 

(Please note that shipping costs are not included in our warranty. )

The warranty is subject to the following conditions:

• All SK Custom Jewelry that is returned must be accompanied with an original invoice.
• SK Custom Jewelry’s warranty does not cover items lost, scratches, major damage caused by accident, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or damage beyond normal wear and tear over time.
• Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewelry, etc.)
• Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.
• The loss of a stone caused by trauma or damage is not covered under the Manufacturing Warranty.
• In the event that a product is no longer available, SK Custom Jewelry reserves the right to substitute a product of similar design and quality.

If you believe your item has a manufacturing defect, please email us at hello@skcustomjewelry.com with your order number and clear photos/video of your jewelry item with the area of concern, and any helpful details about how or when the issue was noticed. Our team will review the images and/or videos and information provided, to assess whether the repair may fall under our manufacturing warranty.

If we determine your jewelry is damaged due to a manufacturing defect, we will provide instructions to you so you can send the jewelry to us for repair at no cost to you.

If we determine that the damage is not caused by a manufacturing defect, we will send you an price quote for the repair before the work is performed. Upon your approval and payment, we will then provide the instructions, paperwork, and a prepaid insured shipping label for your item to be sent in for service. Once received, we will complete the work within 1-4 weeks and ship it back to you.

We recommend that you insure your jewelry for loss, theft, catastrophic damage, or damage to your center stone. Examples of damage to center stones may include chipping, cracking, or breaking. While diamonds are very durable, they are not indestructible, and normal wear and tear, especially on rings, can cause damage.

Repair

Sometimes due to regular wear and tear, your jewelry will need to be repaired and maintained. These services are available at SK Custom Jewelry, and we will be happy to help. Since our customers are very important to us, we will always do our best to keep the repair costs low, at the same time ensuring the integrity of the piece. Remember, repairs or services performed on your jewelry by any third-party retailer or service company that is not affiliated with SK Custom Jewelry will void your warranty with us. Some common types of repairs we offer are replacing side stones, tightening prongs, re-polishing, re-plating rhodium, or a thorough cleaning. If you’d like to talk about getting your jewelry repaired or cleaned, please contact hello@skcustomjewelry.com

For orders shipped internationally, we cannot offer ring resizing or repairs since taxes are levied every time a jewelry item crosses the border.

Free Ring Sizing

If you order a ring and love it, but didn’t quite get the ring size right, don’t worry! We’ll be happy to resize your ring one time for FREE within 14 days after your order ships for U.S. orders. It’s simple: Ship the ring to us and we’ll ship it back. If we determine that we are unable to size the ring up or down to the new size, we will inform you and give you an option to either place a special order for the size required or have it shipped back to you as it is. Please note, eternity-style rings will need to be re-made in the correct ring size (an additional fee will be applied).

We will be happy to resize your ring for US orders, excluding all eternity-style rings for an additional fee. Please note, that we will resize rings as long as we can maintain the integrity of the ring. If a ring is resized too many times, it may not be able to be resized again. At that point, you may opt for a new setting or other repairs at an additional charge in order to get the ring to fit.

Due to the duties and taxes imposed during importation, we are unable to provide ring resizing services for international orders. We apologize for any inconvenience this may cause.