ORDERS, SHIPPING AND RETURNS

Please note: Orders may take up to 48 hours to process after placed.

PLACING AN ORDER

  • All Items can be ordered in sterling silver,white, yellow, & rose gold.
  • All items can be modified to meet your specifications. (model fees may apply) 
  • Items that are in stock will ship out within 1-3 days.
  • Items out of stock, maybe take 1-2 weeks for processing depending on style. 
  • Most items are available with various center sizes.
  • Matching bands can be made to accommodate most rings. 
  • Custom orders will take approximately 2 weeks for completion.
  • Simple modifications to existing styles may incur only minimal model making fees. 
  • On custom jewelry & CAD design services, renderings are typically emailed within 48 hours.

PRICING

  • Prices on all items are subject to change without prior notice.
  • SK Custom Jewelry, LLC is not responsible for typographical & publishing errors.
  • We reserve the right to make any billing corrections in the event of a billing error.
  • Pricing, promotions, styles and availability may vary by In-store and online. 

SHIPPING

FREE SHIPPING ON ALL US ORDERS

  • We provide free shipping to US orders within the United States but cannot ship to any P.O. box.
  • We ship all orders for USPS Priority Mail (1-3 Business day) fully insured. You may choose to hold the package for pickup at a shipping location instead for no extra cost. Funds must be cleared into our account before we will ship your package out to you.
  • All Orders are shipped from California.
  • Shipping times are estimates. In rare cases, delays out of our control may occur.
  • If you input the incorrect address at checkout, we are not liable if the order goes missing. SK Custom Jewelry is not liable to refund or replace the order.
  • Before shipped out, all items receive final quality assurance and cleaning. We will provide your tracking numbers and keep you up to date on your order status , and you can always contact us!
  • An email with your tracking information will be automatically sent once your order has shipped. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct. If you believe you mistyped your email at check out, please contact us at skcustomjewelry.llc@gmail.com so we can assist you.

INTERNATIONAL SHIPPING

  • Customer is solely responsible for the custom taxes, duties or any charges imposed by the customer's country.
  • We do not have any control over actual delivering time. It is purely depended on the shipping company.

damage

  • We fully insure each order all the way to you. We urge all customers to inspect your package for damage or tampering.
  • Each SK Custom Jewelry is photographed and documented before we ship it to you and is packed with the utmost care to ensure a safe, damage-free delivery. If there is any damage to your jewelry when you receive it, please contact us within 24 hours.

RETURNS

Before you ship any item back to us, please contact us.

  • All returns must be made within 30 days of invoice.
  • No refunds will be granted without return authorization.
  • All returns must be packed safely and securely with the original boxes, certifications, and any paperwork that it came with. Once we receive the jewelry, we will check the condition of the item (it must be in original condition), and we will issue a refund within 3-5 business days depending on your bank.
  • The customer is responsible for all return shipping costs. 
  • Custom orders and CAD Services are non-refundable.
  • SK custom jewelry is not responsible for items damaged or lost in transit.
  • In-Store & Online return & exchange policies may vary.

RETURN A PACKAGE TO SK CUSTOM JEWELRY,LLC :

If you need to return an item to SK Custom Jewelry,LLC for a full-refund, or ring sizing, there are several steps you should follow to make sure your package is fully insured. To obtain an insured return label, please email us. (Please note: You will be required to pay for your return shipping label.) Your return label will be e-mailed to you, which you should print out to use on your return shipment. Please make sure to double box your shipment. To do this:

  1. Place your jewelry inside its original packaging.
  2. Place the ring/jewelry box inside a small or medium Shipping box with padding (so it doesn’t move around if shaken). Seal the inner box.
  3. Place the small shipping box inside a medium or large box and seal it. Affix the prepaid shipping label to the outside of the larger box and drop it off at any Shipping location.
  4. Please obtain a receipt to confirm that the item has been shipped. This receipt will act as your proof of insurance.